COMO Shambhala Spa Therapist
Job Summary
To deliver a variety of wellness treatments and services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner.
Provide guests with useful advice and recommendations related to wellbeing. Be responsible for products and equipment required for treatments. Act as a brand ambassador for COMO Shambhala.
Job Responsibilities
Operations
- Perform all COMO Shambhala treatments according to the treatment protocols and Guest Journey standards
- Follow all property Policy and Procedures (Employee Handbook if applicable)
- Follow property COMO Shambhala Standard Operating Procedures
- Actively participate in producing the revenue to meet targets based on budget, as directed by Management
- Provide consultation service to guests when required
- Always ensure a high standard of service and high quality of treatments
- Provide post treatment advice and up-sell to guest post treatment and recommend further services (including wellness and fitness) and retail products
- Inform Supervisor and reception if guests’ condition is a concern or requires attention
- Promptly report any glitch or guest complaint to the Lead Concierge and Operations Manager, including inappropriate behaviour from a guest
- Perform daily assignments set by Operations Manager pre and post operational hours
- Uphold hygiene standards and follow health and safety regulations
- Monitor movement of linen to ensure sufficient supply
- Assist with concierge duties when required
- Carry out monthly stock count, as directed by Operations Manager and report any discrepancies of out of date items or stock required
- Attend daily/weekly/monthly departmental meetings
- Learn and use the Operating Software System as a tool to carry out your daily COMO Shambhala operational tasks and maximise the use of the systems
- Be responsible for your own treatment bookings and room assignment
- Cooperate with and report to Lead Concierge / Operations Manager about any issues as they arise
- Be open to receive feedback from others and be able to provide constructive feedback to others focusing on facts and not personal opinion
- Acknowledge and respond to relevant customer queries, needs and expectations
- Ensure COMO Shambhala facilities and equipment’s are maintained and in working condition and report any maintenance issues to Lead Concierge / Operations Manager, to provide an optimal environment to guests and team members
- Ensure treatment rooms and storage areas are kept clean and tidy at all times by monitoring proper cleaning schedules
- Ensure confidentiality of company and guest information is observed at all times
- Assist with incoming stock and ensure it is stored according to FIFO (First in First out) policy
- Ensure Client Forms are kept confidential
Communication
- Stay updated with all COMO Shambhala daily operation through the communication channel
- Always practice open communication within the department
- Understand the correct line of reporting and communicate accordingly
- Report any lost and found enquiries to your Supervisor
- Read the Centre notice boards, to be aware of the property and company information
- Communicate and ask for assistance from your Management Team when faced with a difficult problem or situation that you have not experienced before
- Pay attention to your verbal and non-verbal communication when dealing with others
Grooming
- Follow property grooming standards
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Development and Training
- Be open to the succession plan and staff rotation.
- Always wear your uniform with pride, make sure it is pressed, clean and well presented each day.
- Consistently do research and read on fields related to your job in order to self-improve on knowledge and skill and be able to make insightful recommendation and upsell to guests.
- Complete courses that are selected, by COMO Shambhala to complete to enhance offerings.
- Practice speaking in English (if it is not your first language) and attend any training that is offered, to you.
- Participate during regular training programs for all therapists, to include Protocols, Guest Journey, Standard Operating Procedures and complete training records.
Attitude and Behaviour
- Be at work on time and be available for on-call requirements, dependant on business demands.
- Show a positive attitude at all times whilst on duty and be ready to help any colleagues or guest that may require assistance.
- Show respect to guests, owners, managers and colleagues at all times whilst on the property.
- Promote an honest, ethical and safe environment by acting in a mature, professional and emphatic manner at all times. Zero tolerance for gossiping, spreading rumours and other malicious behaviour.
Extra Duties
From time to time, you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.
Job Requirements
- Candidate must possess certifications recognised for Cat 1 Massage License which are “Diploma Wellness, Lifestyle and Spa Management” or “Diploma in Wellness and Hospitality Business”
- Able to communicate in English
- Able to work independently, personable and customer and sales centric
- Pleasant disposition, good interpersonal skills and energetic
- Prior experience in aesthetic clinic / healthcare / beauty & wellness preferred
- Able to commit weekends due to nature of job