Customer Service Representative

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

We are always looking for people who share our values: passion, creativity, style and has a genuine interest in bringing these values to life in our workplace.

Job Summary

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. As a front line of support for clients and customers, he/she helps to ensure that customers are satisfied with products and services.

Job Responsibilities

Manage incoming calls and emails to our restaurants
Achieve sales targets set and maximise sales by converting calls into bookings
Assist superior with reports preparation as and when required
Ensure customer database is updated on a timely basis
Take ownership and handle complaints by providing the appropriate solutions
Build rapport and manage the communication between clients and restaurants

Job Requirements

Minimum Diploma in Business or equivalent. Experience in F&B industry is an added advantage
Minimum 3 years of experience in call centre/customer service field
Strong interpersonal and communication skills in English. Additional advantage for literacy in other languages
Must be fluent in Mandarin as need to liaise with Mandarin speaking clients
Tech savvy and proficient in using tools, exposure in customer database management software would be an added advantage
Willing to work on shift, weekends and public holidays

The Company and/or Management reserves the right to introduce, modify, amend or annul any of the set duties/responsibilities in your Job Description above at any time. Any such changes shall be notified to you by issuance of circulars, memorandums or other instructions by whatever name from time to time which form part of the terms and conditions of employment.

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