Customer Service Representative

Job Summary

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. As a front line of support for clients and customers, he/she helps to ensure that customers are satisfied with products and services.

Job Responsibilities

• Manage incoming calls and emails to our restaurants
• Achieve sales targets set and maximise sales by converting calls into bookings
• Assist superior with reports preparation as and when required
• Ensure customer database is updated on a timely basis
• Take ownership and handle complaints by providing the appropriate solutions
• Build rapport and manage the communication between clients and restaurants

Job Requirements

• Minimum Diploma in Business or equivalent. Experience in F&B industry is an added advantage
• Minimum 3 years of experience in call centre/customer service field
• Strong interpersonal and communication skills in English. Additional advantage for literacy in other languages
• Must be fluent in Mandarin as need to liaise with Mandarin speaking clients
• Tech savvy and proficient in using tools, exposure in customer database management software would be an added advantage
• Willing to work on shift, weekends and public holidays