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Retail Associate / Senior Retail Associate - Club21

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

We are always looking for people who share our values: passion, creativity, style and has a genuine interest in bringing these values to life in our workplace.

Work Locations

  • Kuala Lumpur
  • Selangor
  • Johor

Job Summary

Provide excellent sales support to Club 21 customers at the selling floor and maintain high service standard at all times.

Job Responsibilities

Sales

  • Achieve individual and boutique sales target on a monthly basis

 

Customer Service 

  • Deliver excellent customer service by following the Club 21 service guideline
  • Demonstrate excellent product which include advice on merchandise range and details, merchandising matching and coordination and product pricing
  • Provide accurate measurement and proper tailoring and alterations service for all customers. 
  • Provide follow-up service on new product arrivals, special promotions and seasonal sales
  • Assist in guiding new staff in the customer service process
  • Assist in maintaining the customer records in the boutique

 

Housekeeping and Maintenance 

  • Cleaning and tidying of selling floor, shelves, storeroom, fitting rooms and pantry / staff room
  • Ensure well maintained visual display of merchandise on the shop floor
  • Provide feedback on visual display as well as conditions of fixtures and shelves

 

Inventory Control and Security 

  • Monitor stock movement in the shop to ensure availability and adequacy of stocks on the shop floor
  • Ensure all merchandise are properly tagged
  • Highlight and action on any untagged merchandise
  • Assist in the annual and monthly stock take

 

Operations 

  • Assist in daily operation activities as assigned by the Manager/Supervisor and by following the guidelines in the Retail Operations Policies and Procedures Manual
  • Assist in ensuring that the store is closing with all necessary security checks in place

Job Requirements

  • Minimum SPM qualifications with credits in Bahasa Malaysia, English and Mathematics
  • Experience working in luxury fashion retail stores is a bonus
  • Approachable and sales driven
  • Good communication skills in English. Mandarin speaking skill is an added advantage
  • Willing to work on shifts, weekends and public holidays
  • Fresh graduates/entry level applicants are encouraged to apply

The Company and/or Management reserves the right to introduce, modify, amend or annul any of the set duties/responsibilities in your Job Description above at any time. Any such changes shall be notified to you by issuance of circulars, memorandums or other instructions by whatever name from time to time which form part of the terms and conditions of employment.
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