Retail Associate / Senior Retail Associate - Club21
Date: 30 Apr 2024
Location: Malaysia
Company: COMO Group
Work Locations
- Kuala Lumpur
- Selangor
- Johor
Job Summary
Provide excellent sales support to Club 21 customers at the selling floor and maintain high service standard at all times.
Job Responsibilities
Sales
- Achieve individual and boutique sales target on a monthly basis
Customer Service
- Deliver excellent customer service by following the Club 21 service guideline
- Demonstrate excellent product which include advice on merchandise range and details, merchandising matching and coordination and product pricing
- Provide accurate measurement and proper tailoring and alterations service for all customers.
- Provide follow-up service on new product arrivals, special promotions and seasonal sales
- Assist in guiding new staff in the customer service process
- Assist in maintaining the customer records in the boutique
Housekeeping and Maintenance
- Cleaning and tidying of selling floor, shelves, storeroom, fitting rooms and pantry / staff room
- Ensure well maintained visual display of merchandise on the shop floor
- Provide feedback on visual display as well as conditions of fixtures and shelves
Inventory Control and Security
- Monitor stock movement in the shop to ensure availability and adequacy of stocks on the shop floor
- Ensure all merchandise are properly tagged
- Highlight and action on any untagged merchandise
- Assist in the annual and monthly stock take
Operations
- Assist in daily operation activities as assigned by the Manager/Supervisor and by following the guidelines in the Retail Operations Policies and Procedures Manual
- Assist in ensuring that the store is closing with all necessary security checks in place
Job Requirements
- Minimum SPM qualifications with credits in Bahasa Malaysia, English and Mathematics
- Experience working in luxury fashion retail stores is a bonus
- Approachable and sales driven
- Good communication skills in English. Mandarin speaking skill is an added advantage
- Willing to work on shifts, weekends and public holidays
- Fresh graduates/entry level applicants are encouraged to apply