L03 - Associate - Retail Fashion

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

We are always looking for people who share our values: passion, creativity, style and has a genuine interest in bringing these values to life in our workplace.

Job Summary

Provide excellent customer experience through excellent service; understanding customers' needs, providing genuine recommendations, building rapport with customers and maintaining high service standards at all times.

Job Responsibilities

Customer Service
• Deliver excellent customer service by following the Club 21 service guideline.
• Demonstrate excellent product which include advice on merchandise range and details, merchandising matching and coordination and product pricing.
• Provide accurate measurement and proper tailoring and alterations service for all customers.
• Provide follow-up service on new product arrivals, special promotions and seasonal sales.
• Assist in maintaining the customer records in the boutique.
Housekeeping and Maintenance
• Cleaning and tidying of selling floor, shelves, storeroom, fitting rooms and pantry / staff room.
• Ensure well maintained visual display of merchandise on the shop floor.
Inventory Control and Security
• Monitor stock movement in the shop to ensure availability and adequacy of stocks on the shop floor.
• Ensure all merchandise is properly tagged.
• Assist in the annual and monthly stock take.
Store Operations
• Assist in daily operation activities as assigned by the Superior.

Key Relationships

Prerequisites

• Minimum O Level qualifications with credits in English and Mathematics.
• A team player who is approachable, calm, service oriented mindset and sales driven.
• Good communication skills in English. Mandarin and other languages in speaking is an added advantage.
• Willing to work on shifts, weekends and public holidays.
• Experience in fashion or beauty, luxury products or similar retail industry would be an added advantage.
• Fresh graduates/entry level applicants are encouraged to apply for junior position.

The Company and/or Management reserves the right to introduce, modify, amend or annul any of the set duties/responsibilities in your Job Description above at any time. Any such changes shall be notified to you by issuance of circulars, memorandums or other instructions by whatever name from time to time which form part of the terms and conditions of employment.

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